The policy
Return anything within 30 days of delivery for a full refund.
The item needs to be in the condition you received it and in its original packaging. You do not need to give a reason.
How to start one
- Email support@rod-n-reel.com with your order number and which item it is.
- We reply in writing with where the item goes, who pays the postage and what you will get back — before you spend or send anything. The return address may be outside your country, so please wait for that reply before shipping.
- Send it back, and tell us the tracking number.
- We refund the full amount to the original payment method once it arrives.
Refunds are issued within two business days of the return reaching us. How quickly it then appears on your statement is up to your bank — usually 3–5 business days.
What cannot be returned
Only two things, and both for hygiene or safety reasons rather than as a way of narrowing the policy:
- Line that has been spooled or cut. Once it is off the spool it cannot be resold.
- Hooks and rigs removed from sealed packaging.
Everything else in the shop can be returned. If an item arrives damaged or is not what was described, none of the above applies — tell us and we will make it right.
Damaged or wrong items
Send a photo to support@rod-n-reel.com. We will replace or refund it, and you will not need to ship anything back at your own cost.
Who you are buying from
Operated by: MOUR, a registered business name of Muhammad Zen Akhtar
Email: support@rod-n-reel.com
Phone: +1 647-739-5724
Address: 89 Cherrytree Drive, Brampton, ON L6Y 3P1, Canada