Email support@rod-n-reel.com and we will reply within one business day.
If you are writing about an order, include your order number — it is in your confirmation email and starts with #. That is usually enough for us to answer in one reply instead of three.
Things we can help with
- Where an order is, once it has left our partner
- Starting a return or refund
- Whether a rod, reel or line suits what you fish
- Anything on a product page that is unclear or looks wrong
Response times
We answer Monday to Friday. Messages sent at the weekend are answered on Monday.